Refund policy

RETURN & REPLACEMENT POLICY

We offer refunds or replacements in the following cases:

1. Reporting Concerns

For issues such as damaged, missing, or incorrect products, customers must contact the Seller exclusively via email to report the issue.

2. Subject Line for Quick Resolution

To ensure faster resolution, the email subject line must clearly indicate the issue type along with the order ID. Examples include:

  1. "Damaged Product Received - #FL[Order ID]"
  2. "Missing Product - #FL[Order ID]"
  3. "Incorrect Product Received - #FL[Order ID]"

3. Timeline for Raising Requests

All concerns must be reported within 2 hours of delivery. Requests submitted beyond this period will not be considered.

4. Mandatory Evidence

Claims must be supported by an unboxing video clearly showing the product’s condition upon opening the package. Claims without this evidence will be deemed invalid.

5. Resolution Process

  1. We will respond within 48 hours of receiving your request.
  2. Once evidence is verified:
    • For incorrect or damaged products: We will arrange a convenient pickup.
    • For missing products: A replacement will be initiated.
    • Do not dispose of the damaged or incorrect product; keep it ready to hand over to our delivery agent.
    • After receiving and verifying the product, we will process the replacement within 7–10 days.

Under what conditions will return / replacement requests not be accepted?

Opened/used/altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/replacement request is generated after 2 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.
Update received as product delivered but product not received and if reported after 24 hours from the time of delivery.Change of mind.
If any other brand's products are received
If you paid with cash, you will receive a refund in the form of either coupon codes or you will have to share the bank account details to our support team in order to process the refund.

If you paid with a credit/debit card, you will receive a refund to the same account from which you made the payment. Here are some items that are not eligible for return or replacement:
Items that have been damaged due to misuse.
Damage that occurs due to malfunctioning of products
Consumable items that have been used or installed.
Items with tampered or missing serial numbers.
Items that are not covered under the manufacturer’s warranty.
Items that are returned without all original packaging and accessories.